The Krannert Computing Center receives requests to assist with software and hardware support of faculty and staff machines located off-site. These requests include both Krannert-owned and personal computing equipment. The intent of this memo is to describe the level of support that can be reasonably provided.
The STAR and STAR-C policies allow only laptop purchases for use at home with these funds. For this reason, our home equipment support services will be limited to these STAR/STAR-C funded laptop systems. For other Purdue-owned home equipment purchased from non-STAR funds, repair and support services are to be funded from these other fund sources, or, if necessary, from the faculty member's STAR account. Some older STAR funded home systems, are identified exceptions to our current policy. In these cases, system maintenance will be funded through individual STAR allocations.
The KCC does not have the staff level necessary to provide hardware and software support services off-site. Because of license considerations and the need to have tools and equipment available at the school, we are also unable to supply tools, loaner equipment, and software utilities for home use. When support is needed on Krannert-owned laptops at home, we request that you schedule return of the equipment with the Help Desk, located in KRAN 760, by calling 47955 or sending email to "kcchelp@purdue.edu". Once scheduled, KCC staff members will make every attempt to return the computer to you as quickly as possible.
With respect to privately owned computers, the KCC can provide you with suggestions and software media where legally possible, but we are unable to deliver services and support for this equipment. There are numerous computer retailers that provide consulting services and several of the student consultants have offered to assist on a fee basis independent of their association with Krannert.
