Please note that in all instances of configuring your Office 365 Email regardless of client you will use your whole email address as your username.
Email Migration FAQ
Delete Existing Purdue Exchange Email
Configure Office 365 Email on iPhone or iPad
Configure Email on Android - Please note that these instructions may differ depending on the manufacturer
Outlook Web Access - outlook.office365.com replaces owa.purdue.edu
Exchange to Office365 Migration
Everyone in Krannert will receive an email from ITaP similar to this:
Information Technology at Purdue
On Dec. 19, 2018, you received an email notifying you that your email account will move from a server on campus to Purdue’s version of the Microsoft’s Exchange cloud service. For you and others in your department, this change will occur starting Monday, March 25.
Your mailbox will simply move from Purdue’s campus to the cloud, and no emails will be lost in the process. Current emails will be inaccessible for approximately one hour during the move.
Outlook on employees’ work computers, computers serviced by ITaP or your department's IT group, should be unaffected. Users may need to sign in, restart Outlook, or restart their computer. Some non-Outlook email applications may need to be reconfigured. Even if there are issues with their email applications, users can visit https://outlook.office365.com for full access to their Purdue email while the application issues are being resolved.
Users will notice the change on their personal mobile devices, which will no longer receive new Purdue Exchange emails after the move. Those mobile devices will have to be reset when you confirm that you are no longer receiving Purdue emails to your mobile device(s).
By far the easiest way to set up personal mobile devices, such as smartphones and tablets, is to delete the current Exchange account on the device, create a new account, and allow the device to set up the new account. When creating a new account, you will want to use “Exchange” as the option, then you will need to enter email@example.com and your Purdue password during the process.
The Frequently Asked Questions (FAQ) page is available at https://www.itap.purdue.edu/email/faq.html.
Some device-specific setup information can be found in Purdue’s GoldAnswers (https://www.purdue.edu/goldanswers/) knowledge base by searching on the name of the device/operating system.
What’s the benefit to me?
Everyone will receive 50 gigabytes of mailbox space, 10 times what most people have now. The change also should provide more robust email service and save the University the cost of operating and maintaining its own email services, while better positioning Purdue for future IT projects.
What else do I need to know?
This project will take several weeks during the spring semester and should be finished by May 2019. ITaP and campus academic IT staff members can assist with the process.
If you have questions or issues, contact your department’s IT staff KCCHELP@PURDUE.EDU or the ITaP Customer Service Center at firstname.lastname@example.org or by calling 44000.
What exactly will happen when my email moves?
On your Krannert desktop/laptop -
If everything goes correctly, you will receive a login prompt when you open Outlook. You will need to sign in using your official Purdue email address, which is usually USERNAME@purdue.edu and your normal career account password (not BoilerKey).
On your phone/tablet -
If everything goes correctly, your device will no longer be able to connect to Exchange. Every device works a little differently, particularly in the Android world, but the simplest way to proceed is to delete the Exchange connection on your phone, then set it up fresh. Instructions are at the top of the page.
If you are more technically proficient, you may be able to just change the server (outlook.office365.com) and your email address (USERNAME@purdue.edu) to re-establish your connection.
What if things don't go as planned?
Exchange migrations are complicated, period. There are all kinds of things that can get in the way of your ability to reconnect with your email. Some of those issues are predictable and have already been mitigated, others cannot be predicted. The KCC is here to help; we will get through it together. While the KCC has absolutely no control over the details and timing of the migrations, we have worked with ITaP to minimize predictable disruptions.
That said, the Help Desk in Krannert 727 will be open, and we will be setting up a table in the Rawls 3rd floor commons to help users in need. The Rawls table is tentatively scheduled be available from 12pm-5-pm on the 25th and 8am-12pm on the 26th, after migrations have started. Migrations are set to start completing March 25th around noon. Smaller mailboxes will finish first followed by the larger ones.